Shipping
Currently, we only offer shipping to New Zealand. However, we are working on expanding this to more countries.
We are happy to inform you that we offer free shipping on all orders, regardless of the amount. Whether you order a single item or multiple items, you won’t pay any shipping costs.
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order by clicking the link in the shipping confirmation email or by entering your tracking number on the following page: [INSERT TRACKING PAGE].
Our processing time is 1-2 business days. Once your package is shipped, you can expect delivery within 5 to 10 business days. We strive to get your order to you as quickly as possible, so you can enjoy your new fashion items!
Returns
You can return your items within 30 days of receipt. To ensure a smooth return process, we recommend reading our return policy, which you can find in the footer of our website. When you want to initiate a return, you can simply email us. Our team is ready to help and guide you through the return process.
Please contact our customer service as soon as possible with your order number and photos of the damaged item. We will ensure a proper solution.
You can exchange items by returning them according to our return procedure and placing a new order for the desired item. To initiate this, you can email us at SUPPORT@veda-nord.com
Other Questions
If you would like to cancel or modify your order, please contact our customer service as soon as possible. We can only make changes as long as the order has not been processed.
Enter your discount code in the designated field during the checkout process. The discount will automatically be applied to your total amount.
We accept various payment methods, including [INSERT PAYMENT METHODS FOR YOUR SHOP]. You will see the available options during the checkout process.
Refer to our size chart on the product page to find the right size for your body type. If you’re unsure, feel free to contact us for advice.
Yes, we offer gift cards. To request one, please email us at: SUPPORT@veda-nord.com
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We take your privacy seriously. Please read our privacy policy to understand how and why we collect, use, and protect your personal information.